▸ CONTACT
Get in touch.
One inbox. We read everything.
Last updated · 2026-05-13
General + press
Sellers / artists / labels
artists@dubrate.com — for questions about Stripe Connect onboarding, payouts, uploads, or signing your label.
Support
support@dubrate.com — for purchase issues, downloads, refunds, or wallet questions.
Legal + copyright
legal@dubrate.com — for DMCA / CDPA takedown notices, license enquiries, or corporate legal. Or use our designated agent form for faster routing.
Office
Dubrate Ltd
Bristol, United Kingdom
Company number — pending registration
Response times
- General inbox: under 2 working days
- Artist + support: under 1 working day
- Legal / DMCA: under 24 hours, by statute